They Should Know Better

I'm sitting at the desk in front of the ER entrance. My job is to escort visitors, patients, and anyone who can't access the security doors into the ER. Mainly, I'm there to keep undesirable people from messing up the doctors and nurses flow. They're in the business of saving lives, so I do what I can to help make their jobs as easy as possible. I don't do it for their appreciation because I get a strong sense that most of the staff could less about me, but I do it because I respect their profession. May God bless them for being able to deal with the crazy spaced out folks that come thru the doors everyday. Drunk and smoked out doped up sick people coughing all over everybody and everything. I be feeling like putting some of those worn down dogs out of their suffering.
You have the people who come to the ER and register because they don't have anywhere else to go, which if they go sit in the corner and sleep, then I really don't have a problem with them. Its the crazy homeless folks who make noise and bother other people that make my job difficult. The triage nurses get snappy with those down trodden ones, now I'm on point because if a homeless nut take off on a nurse's chin, it looks bad on me. I step in and try to cool down the situation till the deputies come to the rescue, the deps have guns, so everything becomes easy real fast. I can ease back and let the guys making 100 racks a year handle things.
The worst people are the ones who consistently complain about the ER process being too slow. They believe the county hospital should be as quick as a drive thru burger joint. Most folks who stroll thru the doors of the hospital have no insurance and if they do, they choose to come. They could have went to Kaiser, Summit, or Mount Eden, but for whatever reason they came to Highland County Hospital, so they should shut up and wait. Everyone that's not a trauma or med code has to wait about 6 to 8 hours, but some people think that they're more sick and more important then all the other people in the ER and sometimes I remind them that they're not being held hostage they're free to leave anytime they want to. I offer to even give them the "express treatment" by tossing them from the doors to the side walk in about 2 seconds. Bottom line any person with sense the size of a grain of rice knows that going to the ER takes a lot of time. If you don't wanna wait you should get some medical insurance and see a doctor by appointment.